TERMS & CONDITIONS
Please read our full terms before ordering with us.
Cakes
Our photographs are an accurate representation of our cakes.
Ordering
All of our cakes are baked fresh to order and as such we require a minimum of 2 weeks notice for most orders. We have bookings throughout the year. Therefore please book in advance.
Cancellations
Wedding / Artisan Cake orders will not be refunded as a lot of design work & consultations will have already taken place. A credit can be placed on account for future use should event be cancelled due to the pandemic or at our discretion.
If for any reason you are unhappy with one of our products we require to be notified within 24 hours via phone call or email. If you believe a cake to be damaged and/or are unhappy with any aspect of the cake we will require photographs showing the condition of the cake.
Please note that whilst refunds can be made, compensation will not exceed the original total paid for cakes.
Allergen Advice
The food prepared may contain or have come in contact with gluten, milk, peanuts, sesame, soybeans and tree nuts (such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macademia nuts).
Vegan foods are carefully prepared with no animal products or by products.
Please advise any specific allergens prior to ordering.
Deliveries
Deliveries can be made all over UK.
If you require delivery for a specific time please let us know and we will do our best to accommodate you although this cannot be guaranteed depending on schedule.
If there is nobody in to receive the delivery at the scheduled time the cakes will be returned to base where it will be available for collection or redelivery which would incur a further cost.
Weddings / Artisan Cakes
Date (but not necessarily design) to be confirmed with a £100 non-refundable booking fee ideally 3-6 months prior to the wedding.
The final design needs to be confirmed 1 month prior to the wedding, after this point any changes may incur a charge.
The wedding cake will be delivered and set up by me or my team. We will liaise with you, your wedding planner and venue on the run up to the wedding to confirm a suitable delivery day and time.
Once the cake has been delivered and set up, we can accept no responsibility for any damage that may occur by venue staff members or suppliers.
We accept no responsibility for any additions to the cake not supplied by the company for example cake toppers, flower decorations etc. Whilst we handle these with the upmost care, we cannot guarantee the robustness of quality after the original set up.
All cake instructions should be left with the wedding planner. We accept no responsibility for miscommunication between members of the venue staff. If you would like to save part of the cake etc, please ensure you have made a member of staff at your venue fully aware of this.
The outstanding balance of the cake + delivery to be paid strictly 6 weeks prior to the wedding.
You may hire a cake stand from us, however if you dont, please make your venue aware if you would like to use their cake stand.
Please ensure either the venue or the decor company will provide a cake table and this will be set up on time for our delivery.
Wedding Cancellations & Complaints Procedure
The £100 booking fee is only applicable to a wedding cake and can’t be transferred to another cake - for example creating a birthday cake if the wedding is cancelled.
The booking fee covers the cost of our consultations, admin fee and also against other potential bookings we have turned away.
We will work with couples to reschedule wedding cake bookings to a new date where ever possible.
Cake design and flavours can be changed up until 6 weeks before the wedding, where we take the final balance. Any changes made after this point may incur a charge.
Should you require to cancel your event within 30 days, the full balance of the order is retained and this is not transferable to another date or event.
If for any reason you are not happy with your wedding cake, we require to be notified no less than 48 hours following your wedding. Photographs showing the condition of the cake will be required.
Please note that whilst refunds may be made, compensation will not exceed the original total paid for the cake.
We recommend all couples to take out appropriate wedding insurance to give you valuable protection for your big day.
Cake stand hire
Stand & knife set hire is free but a holding deposit of £100 will be charged to a credit or debit card at the point of paying for the balance of the order. This will then be refunded upon the return of the cake stand no longer than 5 days following the date of the event.
If we do not receive the stand back within the 5 day hire period, or if the stand is returned damaged the deposit will be withheld.
These are our terms and conditions, by ordering from us you accept these terms.